IT Support Engineer

About The HBP Group.

Within the HBP Group as an Award Winning IT Provider and Microsoft Gold Partner, we pride ourselves on offering Excellent Customer Service and IT Knowledge across a multitude of Services. One such service is our Proactive Essential Maintenance offering which was created to maintain our Customers IT Infrastructure. This uses a pre-agreed list of Health Checks & Updates which are delivered on a scheduled interval as well as using our skills and knowledge to work with our customers on internal IT Projects, Business changes and Future IT Plans.

The Role
Based from our Scunthorpe office with an Opportunity for Remote working, you will be part of an award-winning IT team responsible for providing IT support to hundreds of our customers. The successful candidate will be responsible for providing on-site support at customers offices and will work closely with our own in-house support desk to ensure IT issues are resolved quickly and efficiently.

As a Microsoft Gold Partner, we pride ourselves on offering a premium level of support and are now looking to add another exceptional IT expert to our team with this role.

As well as working in a challenging and rewarding position within the company, you will be provided with an excellent salary package, training and development support as well as being part of our aim to reach The Sunday Times Top 100 Small Companies to Work For.

Responsibilities

  • Within this role some of the key things you will be responsible for are:
  • Attending customer sites to resolve IT issues.
  • Working closely with the IT support desk to feedback on support calls and ongoing issues.
  • Liaising with and updating customers with the progress and resolution of issues.
  • Updating our internal helpdesk software with accurate notes on each support call.
  • Developing your own skills and knowledge with your personal development plan.
  • Contributing in team meetings each month.

Knowledge & Experience (Required)

To be our successful IT Support Engineer you will possess the following:

  • A huge passion for IT and technology.
  • Experience in a similar IT support role is essential.
  • Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions (Anti-Virus, Firewalls etc.),
  • Switches/Routers and Backup technology.
  • Strong organisation skills.
  • Excellent communication skills.
  • The ability to troubleshoot and solve problems quickly and efficiently.
  • At least 2x Microsoft (or equivalent) qualifications.

Working for Kamarin Computers

We believe our people are our most valuable asset, so we’re striving to be one of the top 100 small businesses to work for in the UK. Kamarin Computers will provide everything we can to keep you motivated and ensure you enjoy your working life.

  • 28-days’ annual holiday plus statutory holidays
  • Excellent training opportunities
  • Bi-Annual Staff Appreciation Parties
  • Funded Social Events
  • Lots of opportunities to support our House Charities
  • Staff discount scheme, and more!

Job Types: Full-time, Permanent

If you think that you could be our new IT Field Engineer then please email Rachelle Gray on rgray@thehbpgroup.co.uk with your CV.

About Kamarin Computers

Kamarin Computers are part of The HBP Group of companies. We’re the number choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, accounts software and epos solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency.

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