The HBP Group Receive the Halo ‘Reseller of The Year’ Award
HBP Group begun working with Halo, previously known as Net Help Desk over two and half years ago when they were chosen to be implemented as our partner for customer service desk management. Halo provides us with a platform to deliver excellent customer support whilst increasing internal productivity.
This technology has allowed us to streamline our customer account management. HBP Group’s Customer Experience Manager, Rachelle Gray, commented “The Halo system has allowed us to completely change our processes to be fully customer centric. With Halo’s online portals for our customers to manage their own support tickets and the ease of sending the team customer feedback has revolutionised how our support team interacts with our valued customers”.
Left: HBP Group’s Customer Experience Manager, Rachelle Gray, receiving the Halo ‘Reseller of The Year’ Award from Tom Monaghan, Halo Account Manager.Keep Reading >